Covid-19

Here is what we are doing to ensure you can visit us and have confidence in returning safely!

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Keeping everybody safe this January!

In order to help protect our customers, staff, volunteers and performers, and in order to help keep our shows open, we are asking everybody aged 12 or above coming to any show in January 2022 to:

  • Bring proof of a negative lateral flow test from the past 24 hours, and have it ready for us to check on arrival*.
     
  • Bring a face covering with you and wear it whilst in our venue and during performances (unless exempt).

*If you are unsure of where to get your free lateral flow test kits, how to do the test, or what to do to be able to provide evidence of your negative result, please see below.

Since implementing these measures in December, we have received overwhelming support from customers who have thanked us for taking your safety seriously. Similarly, we thank you for doing so too, and for your understanding.

We ask that whatever your views on these matters, you respect everyone in the theatre and the measures we are putting in place to protect them, and yourself. These measures are applicable to all aged over 12, regardless of vaccination status.

Applicable shows:

Main House:

Songs From the Shows | Fri 14 Jan
A Night of Comedy with Lou Sanders, Steve Bugeja & More | Sat 15 Jan
Magic Goes Wrong
 | Tue 18 - Sun 30 Jan

Mill Studio:

Robin's Winter Adventure | Sat 22 Jan
The Hare & The Tortoise | Wed 26 Jan

As we have done throughout the pandemic, we will continue to monitor the guidance from the government and our industry body, and you will be updated should anything change in the future.

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February and beyond

As we welcome you back to the Yvonne Arnaud, our number one priority is the health and wellbeing of our visitors and staff. 

Please consider the safety and reassurance of all our customers and staff by:

  • Bringing a face covering with you and wearing it whilst in our venue and during performances (unless exempt).
  • Considering your distance from others.
  • Taking care over handwashing. We will continue to provide hand sanitiser around the building.

All public areas will continue to have enhanced cleaning and regular fogging. Our staff, performers, and volunteers will continue to be regularly tested and will wear face coverings.

We ask that whatever your views on social distancing and mask wearing, you respect everyone in the theatre and their choices.

You can read about other things we are doing to keep you safe here:

    Making a booking.

    We are now selling most performances at full capacity. If you would prefer not to be too close to other visitors, please contact the box office and we will do our best to recommend a performance or seats which may offer more space. 

    By agreeing to our terms and conditions when making your booking, you agree to comply with any Covid measures which may be in place for the event(s) you are booking for at the time of attending.

    Book with confidence!

    Should you have to isolate due to Covid-19 when you are booked to come to an event, we will happily move you to a different performance of the same show where possible. Alternatively we will give you a gift voucher for the price of your booking, valid for 12 months from date of issue, so that you can see something else.

    Please contact the Box Office with as much notice as possible before the show to arrange this. We are unable to do this retrospectively after a show.

    As is always the case, should an event be cancelled we will issue a full refund.

    Whilst you are at the theatre.

    We ask that you do not attend the theatre if in the 10 days before your visit you have:

    • Developed symptoms of, or tested positive for, Covid-19
    • Been in contact with anyone who has tested positive for Covid-19.
    • Been contacted by NHS Test and Trace system and told to self-isolate.

    We ask that you continue to take care over handwashing, consider your proximity to others, and the safety of others by bringing and wearing a face covering when in our venue (unless exempt).

    All public areas will continue to have enhanced cleaning and regular fogging. Our staff, performers, and volunteers will continue to be regularly tested and will wear face coverings.

    We ask that you consider paying via contactless or card to help limit contact.

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    Lateral Flow Tests:

    What we need to see:
    What we require as proof is the email or text that is generated when you register a negative lateral flow test online, which you can do here: https://www.gov.uk/report-covid19-result. If you cannot show a screenshot or printed out copy of this, we will accept a dated photograph of the test.

    You must do your test within the 24 hours prior to attending your event.

    Getting your free tests:

    The free test kits can be collected from most pharmacies and by post. There is no charge for either the test or registering it on the gov.uk site. You can find your local stockists here https://maps.test-and-trace.nhs.uk/#/, or you can order tests to be posted to you free of charge from this link https://www.gov.uk/order-coronavirus-rapid-lateral-flow-tests.

    There are also regularly test kits being given out by the NHS in town centres. If you live in Guildford, we advise following Experience Guildford on social media as they often post when this is happening.

    Doing the test:
    The kits are simple and easy to use, and contains all the instructions on how to conduct your test. You can also watch this video which explains the process: 

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    Book with Confidence

    Should you have to isolate due to Covid-19 when you are due to come to a booked event, we will happily move you to a different performance of the same show where possible. Alternatively we will give you a gift voucher for the price of your ticket, valid for 12 months from date of issue, so that you can come and see something else when your isolation is over.

    You should not attend the theatre if in the 10 days before your visit you have:

    • Developed symptoms of, or tested positive for, Covid-19
    • Been in contact with anyone who has tested positive for Covid-19.
    • Been contacted by NHS Test and Trace system and told to self-isolate.

    Please contact the Box Office with as much notice as possible before the show to arrange this. We are unable to do this retrospectively after a show.

    As is always the case, should an event be cancelled we will issue a full refund.

    See it Safely We're Good to Go Here for Culture