Booking Information
Box Office Opening Times:
Our Box Office is open from 10am to 5pm, Monday to Saturday (excluding Bank Holidays), for all enquiries. On show evenings, the Box Office will stay open until the start of a show.
You can contact the Box Office on 01483 44 00 00, boxoffice@yvonne-arnaud.co.uk, or in person. Booking is available 24/7 online.
Online Booking - How To Guide
If you are new to online booking, this guide has everything you need to know about how the process works, with step-by-step processes to help you book your tickets!
Concessions & Discounts
You can purchase concessionary tickets online; however, you may be required to provide ID to prove eligibility upon your visit. If you are unable to provide appropriate ID, you will be charged the full price for your tickets, or have your tickets cancelled.
One discount per ticket applies and may not always be available. Check individual show pages for eligibility. We reserve the right to change, remove, or add concessions and discounts at any time. These cannot be added retrospectively to tickets already purchased. For more information, please see our full Terms and Conditions here.
For Advance and Multi-Buy discounts, or other promotional offers, the discount will be calculated according to the advertised ticket price, minus the £2 Booking Fee, which will then be re-applied at checkout.
Amazing Savings - Advance Tickets
There's no need to wait to get a great value seat!
Save 50% per ticket, available on all price bands, on a limited number of tickets for selected performances, from the moment they go on sale. Book fast, once they're gone, they're gone!
See individual show pages to see which shows are eligible for Advance Tickets.
When booking online, Advance Tickets will be automatically selected when you choose your seats, if still available. Once all available Advance Tickets have been purchased, our standard ticket prices will become available.
See More Save More - Multi-Buy Tickets
Book 2+ shows at the same time: save 10%
Book 4+ shows at the same time: save 25%
Friends save an additional 5% on the Multi-Buy price.
See individual show pages to see which shows are eligible.
Tickets must be purchased in the same transaction and cannot be applied retrospectively.
In order to qualify for these discounts, the same number of tickets must be purchased in your transaction for each applicable show.
Students, Under 25s, Job Seekers, Pension Credit & Universal Credit recipients
£13 tickets for selected events in the Main House (Mon - Thu) and the Mill Studio.
For Schools: 1 free teacher ticket per 10 students.
See individual show pages for indication of where discount applies.
Accessible Tickets
£5 off all ticket prices*, plus 1 complimentary essential companion ticket.
Essential Companion tickets are offered for someone accompanying an adult patron who might not otherwise be able to attend the performance. These tickets are not for those accompanying children under 16, where the child would always be required to be under the direct supervision of a parent, guardian or other responsible adult (aged 18 or over).
To book Accessible tickets, please contact the Box Office so that we can ensure we can offer you the best seats for your needs.
*subject to production
Group Bookings
Group of 25+: Save £4 per ticket, plus two complimentary tickets.
Group of 10 - 24: Save £2 per ticket.
Schools: £13 tickets plus 1 complimentary teacher ticket per 10 students.
Applies to Main House only, in Areas A, B & C, Monday - Thursday, and Saturday matinees.
Select performances only, see individual show pages for information.
Pantomime
Groups of 10+: Save £3 per ticket (Red performances only).
Schools: £13 tickets plus 1 complimentary teacher ticket per 10 students (Red performances only)
Youth Groups (u16) 25+ £17 per person (Red performances only)
(Groups for young people under 16, for example, Brownies, Scouts, Cubs, Beavers, Guides, Sea Scouts. Tickets must be paid for in one transaction by the group leader, and tickets must be co-ordinated by the leader when they visit the theatre. Other groups, such as PTA, theatre goer clubs etc, qualify for the standard group rate).
Members
We offer various discounts as part of our membership schemes. Find out more.
Panto
- Child (Under 16) - Save £4 per ticket*
- Groups of 10+: Save £3 per ticket for Red & Purple performances
- Schools: £13 tickets plus 1 complimentary teacher ticket per 10 students for Red & Purple performances
- Youth Groups (Under 16) of 25+**: £17 tickets for Red & Purple performances
- Access: £5 off all ticket prices, plus 1 complimentary essential companion ticket
Prices include all applicable fees & levies.
Find out more about our concessions & discounts.
*Excludes our Relaxed & Dementia Friendly Performances.
**For officially recognised open access youth groups for young people under 16 (e.g. Brownies, Scouts, Cubs, Beavers, Guides, Sea Scouts). These tickets must be paid for in one transaction by the group leader, and tickets must be co-ordinated by the leader when they visit the theatre. All other groups, such as PTA, theatre goer clubs etc, must pay the standard group rate.
Exchanges
For our exchanges policy please refer to section 3 of our Terms and Conditions.
Ticket Refund Protection
Customers have the option of taking out ticket refund protection at the point of booking.
This costs an additional £2.00 per ticket and is administered by the company ‘Secure My Booking’.
To see the full terms and conditions of what ticket protection covers, please click here: Ticket Refund Protection – UK – Secure My Booking.
Ticket refund protection cannot be added to a booking retrospectively and must be included at the time of purchasing tickets. All live shows and films are covered by ticket refund protection, but workshops are not.
Please note that Yvonne Arnaud Theatre does not manage ‘Secure My Booking’. Any applications for refunds or questions about ticket refund protection need to go directly to ‘Secure My Booking’ by visiting Secure My Booking – The Leading Ticket Refund Protection or calling them on 0330 057 1803 Monday - Friday, 8am - 4pm
Seating Plan
We have two performance spaces, the Main House and the Mill Studio.
If you would like to view our seating plans for these two spaces, please download them below.
Please note that the layout and price bands may vary for different performances.
Groups
Whether you are a school, an organisation, or just a group of friends, make your theatre trip even more enjoyable by booking as a group!
Not only do we offer discounts for group bookings, we are also able to provide other services to make your group trip easier to organise.
Gift Vouchers
Our Gift Vouchers make a wonderful present for any occasion.
Available in any amount and denomination and valid for one year, Gift Vouchers are redeemable against show tickets for the Main Stage and in the Mill Studio.
You can also now redeem National Theatre Tokens online and at the Box Office, where you can also purchase vouchers to give as a gift.
You can book Gift Vouchers online, and find out more about Theatre Tokens, by clicking here.
Fees & Levies
Booking Fee
A booking fee of £2 per ticket is included in all ticket prices for the Main Stage, and £1.50 for the Mill Studio.
Restoration Levy
As a registered charity, we include a £2 restoration levy within the advertised ticket price for all tickets for the Main Stage, and £1.50 for the Mill Studio. This goes to help essential maintenance of the buildings and estate, and to facilitate operational improvements to the organisation.
