Box Office Opening Times:
Our Box Office is open for telephone enquiries, and in-person, at the following times:
Monday - Friday, 12pm - 2pm
Saturday, 11am - 2pm
The Box Office will also open for 1 hour prior to an advertised start time of a performance, for issues related to existing bookings for that performance only. Therefore it is essential to book your tickets in advance.
Booking is available 24/7 online and our staff will be responding to enquiries made via email outside of these hours at firstname.lastname@example.org.
Online Booking - How To Guide
If you are new to online booking, this guide has everything you need to know about how the process works, with step-by-step processes to help you book your tickets!
Fees & Levies
A booking fee of £1.50 per ticket is included in all ticket prices for both the Main Stage and the Mill Studio.
As a registered charity, we include a £1.50 restoration levy within the advertised ticket price for all tickets for the Main Stage and the Mill Studio. This goes to help essential maintenance of the buildings and estate, and to facilitate operational improvements to the organisation.
Concessions & Discounts
The concessions and discounts we offer are changing, giving you more flexibility whilst offering the same great savings! The following will apply for shows after 1 September 2021.
You can now purchase concessionary tickets online; however, you may be required to provide ID to prove eligibility upon your visit. If you are unable to provide appropriate ID, you will be charged the full price for your tickets, or have your tickets cancelled.
One discount per ticket applies and may not always be available. Check individual show pages for eligibility. We reserve the right to change, remove, or add concessions and discounts at any time. These cannot be added retrospectively to tickets already purchased. For more information, please see our full Terms and Conditions here.
NEW: Early Bird Tickets
Now there is no need to wait to get a great value seat!
For eligible shows, a select number of Early Bird tickets will be available from the General On-Sale date. Available on selected performances, please check individual show pages for eligibility.
Standard Early Bird Tickets: £20 each.
Concession* Early Bird Tickets: £15 each.
When booking online, Early Bird tickets will be automatically selected when you choose your seats, if still available. Once all available Early Bird tickets have been purchased, our standard ticket prices will become available.
Our Early Bird scheme replaces the existing Standby (Main House) and Senior Citizens £15 ticket schemes.
*Concessions available to Senior Citizens (65 years or over), Under 25s, Students, Job Seekers, people with a disability, and Universal Credit recipients. If you qualify for a concession, you can select this by using the drop-down option when choosing your tickets. You may be required to prove eligibility by providing ID when arriving at the theatre. For more information, please see our full Terms and Conditions here.
Students, Under 25s, Job Seekers, and Universal Credit recipients
£12 tickets for selected events in the Main House (Mon - Thu) and the Mill Studio.
For Schools: 1 free teacher ticket per 10 students.
See individual show pages for indication of where discount applies.
£5 off all ticket prices, plus 1 complimentary essential companion ticket.
To book Accessible tickets, please contact the Box Office so that we can ensure we can offer you the best seats for your needs.
Group of 25+: Save £4 per ticket, plus two complimentary tickets.
Group of 10 - 24: Save £2 per ticket.
Schools: £12 tickets plus 1 complimentary teacher ticket per 10 students.
Applies to Main House only, in Areas A, B & C, Monday - Thursday, and Saturday matinees.
Excludes our annual Pantomime and other select performances. See individual show pages for information.
We offer various discounts as part of our membership schemes. Find out more.
Don’t wait to book, but get the same great deal!
You can now enjoy the benefits of discounted tickets, without the need to wait until the last minute to book, with our new Early Bird ticket scheme. This has now replaced our existing Standby Tickets scheme for Main House shows.
See the ‘Early Bird Tickets’ section for more info.
Don’t wait until the week of the show to book, but get the same great deal!
You can now enjoy the benefits of discounted tickets, without the need to wait until the last minute to book, with our new Early Bird ticket scheme. This has now replaced our existing Senior Citizen £15 ticket scheme for Main House shows.
See the ‘Early Bird Tickets’ section for more info.
Whether you are a school, an organisation, or just a group of friends, make your theatre trip even more enjoyable by booking as a group!
Not only do we offer discounts for group bookings, we are also able to provide other services to make your group trip easier to organise.
Our Gift Vouchers make a wonderful present for any occasion.
Available in any amount and denomination and valid for one year, Gift Vouchers are redeemable against show tickets for the Main Stage and in the Mill Studio.