Our aim is to provide access to high quality entertainment for everyone. There are several ways in which we make our performances more accessible, however if you have any queries regarding more specific access requirements please speak to our Box Office, who will be happy to advise you at the time of booking. 

Contact our Box Office

Concessionary Tickets

We offer a £5 discount to customers with a disability, with an Essential Companion ticket offered free of charge on selected productions. 

Essential Companion tickets are offered for someone accompanying an adult patron who might not otherwise be able to attend the performance.  These tickets are not for those accompanying children under 16, where the child would always be required to be under the direct supervision of a parent, guardian or other responsible adult (aged 18 or over).

Assistance Dogs

Assistance dogs are welcome at our theatre. Please advise the Box Office when booking if you will be bringing an assistance dog with you.

Wheelchair Access

There is step-free access to the Auditorium, Box Office, Café and Restaurant, as well as the Circle Bar and Belvedere Room via the lift. An accessible toilet is located on the ground floor. 

In the Main Auditorium there is space for two wheelchair users. A wheelchair can be borrowed if required.

In the Mill Studio there is step-free access, and space for up to eight wheelchair users. 

Our seats are 520mm wide, and the space between the arms its 480mm.

None of our shared arm rests can be moved or removed. The arm rests on our box seats can be moved/removed, and the box seats are freestanding arm chairs. 

Please speak to a member of the team if you have any questions or queries regarding the size of our seating or its suitability.  

Hearing Impairment

The Main House has Sennheiser infra-red sound enhancement systems.

Headsets are available from our Box Office and can be used with aural or post-aural aids. 

Visual Impairment

Our brochure is available in a large print version if required. 

Please contact our Box Office via email or on 01483 44 00 00 to arrange this. 

Accessible Performances

Where possible, we arrange performances with British Sign Language interpretation, captioned performances, as well as relaxed performances for those who benefit from a calmer environment. 

Upcoming relaxed/dementia friendly performances:

  • Robin Hood | Sat 14 Dec 2024, 10.30am | Relaxed performance
  • Robin Hood | Fri 3 Jan 2025, 1pm | Dementia Friendly Performance

(We will keep the auditorium main lights on throughout the performance and we have removed the loud noises, audience interaction, and flashing lights from the show to make it a more relaxed atmosphere)

Upcoming BSL Interpreted performances:

  • In the Night Garden | Sat 20 Jul 2024, 1pm
  • The Gruffalo | Sat 9 Nov, 2pm (semi-integrated)
  • Robin Hood | Thu 5 Dec 2024, 10.30am & Tue 17 Dec 2024, 7pm

Upcoming captioned performances:

  • The Shark is Broken | Sat 29 Mar 2025, 2.30pm
  • SIX | Sat 6 Sep 2025, 4pm

(For the best captioned viewing experience, please book near the front of the stalls in the center of the auditorium)

Upcoming audio-described performances:


(Audio-described performances will have an accompanying touch tour approx.1.5 hours before the show). 

Find out more about Touch Tours

Journey from Millbrook Car Park to the Theatre

Journey from Guildford Train Station to the Theatre